Company IQ Tools s.r.o.with its registered office at Bílá 98, 739 15 Bílá, Company ID: 2304029, VAT ID: CZ2304029 (hereinafter referred to as the “Administrator”), as the operator of the website www.mysaracen.comundertakes to protect your personal data in accordance with applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

What data do we process?

We process the following categories of personal data:

• Identification data: first name, last name.
• Contact details: e-mail, phone number, address.
• Order details: order history, goods, payment details.
• Technical data: IP address, cookies.

2. For what purpose do we process your data?

We process your personal data for the following purposes:

• Order processing and fulfillment of contractual obligations
• Customer communication: responding to inquiries, handling complaints.
• Marketing communication: sending newsletters (only with your consent).
• Website traffic analysis and service improvement: using cookies.

3. How long do we retain your data?

We retain your data only for as long as necessary:

• For order processing purposes: for the duration of the contractual relationship.
• For tax and accounting purposes: 10 years from the date of issue of the relevant document.
• For marketing purposes: until your consent is withdrawn.

Who may your data be shared with?

Your personal data may be shared with third parties only for the purpose of fulfilling our obligations:

• To carriers: for the delivery of orders.
• To IT service providers: for the operation of the online store and system maintenance.
• To accountants and tax advisors: to comply with legal obligations.

5. Your Rights

You have the right to:

• Request access to your personal data.
• Request the correction or deletion of your data.
• Restrict the processing of personal data.
• Object to the processing of personal data.
• Lodge a complaint with the supervisory authority (the Office for Personal Data Protection).

6. Contact

To exercise your rights or for any questions regarding personal data protection, you can contact us:

• E-mail: info@mysaracen.com
• Phone number: +420 605 258 288
• Address: Bílá 98, 739 15 Bílá, Czech republic

These principles are valid from December 11, 2024.